Privacy policy

 

 

Last updated: 12 July 2026

Jessica Jubb Jewellery respects your privacy and takes reasonable care in handling the personal information provided through this website.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or disclosed, and how you can contact us about your personal information.

This website and online store are operated by Jessica Jubb Jewellery and hosted by Shopify.

Information we collect

Depending on how you interact with the website, we may collect:

• your name;
• email address;
• telephone number;
• billing and shipping addresses;
• order and transaction information;
• communications you send to us;
• account information, if you choose to create an account;
• information about how you access and use the website, including your IP address, browser, device and general website activity; and
• marketing preferences, including whether you have subscribed to the Studio List.

Payment information is processed by Shopify and the payment providers available at checkout. Jessica Jubb Jewellery does not directly store your complete credit- or debit-card details.

How information is collected

Personal information may be collected when you:

• browse or use the website;
• place an order;
• create or use a customer account;
• subscribe to the Studio List;
• submit an enquiry or contact us directly;
• request a return, refund or other assistance; or
• interact with cookies and similar website technologies.

Some technical and usage information is collected automatically by Shopify and other services used to operate the website.

How we use your information

We may use personal information to:

• process payments and fulfil orders;
• arrange shipping and delivery;
• communicate with you about an order;
• provide customer assistance;
• process returns, refunds or exchanges;
• respond to enquiries;
• operate and secure the website;
• detect or prevent fraud and misuse;
• understand and improve website performance;
• maintain business, tax and transaction records;
• comply with applicable legal obligations; and
• send marketing emails where you have chosen to receive them.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails. Unsubscribing from marketing does not prevent us from sending necessary communications about an order or transaction.

Shopify and other service providers

The store is hosted by Shopify, which processes information required to operate the website, provide checkout, process transactions, support customer accounts, detect fraud and provide related ecommerce services.

Information may also be disclosed to service providers where reasonably necessary to operate the business, including:

• payment processors;
• postal, courier and delivery providers;
• website hosting and technology providers;
• email and mailing-list services;
• analytics and website-performance services;
• professional advisers, such as accountants or legal advisers; and
• government, regulatory or law-enforcement authorities where required by law.

These providers should only receive the information reasonably necessary to perform the relevant service.

Jessica Jubb Jewellery does not sell personal information for money.

To learn more about how Shopify processes personal information, please see the Shopify Consumer Privacy Policy.

Cookies and website analytics

This website uses cookies and similar technologies to provide essential website functions, remember preferences, maintain a shopping cart, support checkout, understand website activity and improve the customer experience.

Some cookies are necessary for the website and checkout to operate. Other cookies may support analytics, personalisation or advertising, depending on the services enabled on the website and your privacy choices.

You can manage cookies through your browser settings and, where available, through the privacy controls displayed on the website. Disabling some cookies may affect the operation of the store.

Marketing and advertising

If you subscribe to the Studio List, your name and email address may be used to send occasional information about new work, exhibitions, events, studio activity and related updates.

Where analytics or advertising services are enabled, information about website activity may be used to measure the effectiveness of communications or advertising. This may involve cookies or similar technologies and will be subject to the privacy settings and consent options available on the website.

We do not send marketing emails unless you have subscribed or another lawful basis applies.

International processing

Shopify and some other service providers may process or store information in countries outside Australia.

Privacy and data-protection laws in those countries may differ from Australian laws. We take reasonable steps to use established and reputable service providers and to ensure that information is disclosed only where reasonably necessary for the services they provide.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. Please do not send payment-card information or other highly sensitive information through the general enquiry form or ordinary email.

Retention

Personal information is retained only for as long as reasonably necessary to:

• complete orders and provide customer assistance;
• maintain transaction, tax and business records;
• manage returns, refunds or disputes;
• meet legal or regulatory requirements; and
• operate and protect the website and business.

Some transaction information may need to be retained after other customer information has been deleted.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask for inaccurate information to be corrected.

Depending on your location and the applicable law, you may also have rights relating to deletion, restriction, objection or portability of your personal information.

We may need to verify your identity before completing a request. Some information may need to be retained where required for legal, taxation, fraud-prevention or transaction-record purposes.

Shopify also provides privacy controls for information it processes through services such as Shop and Shop Pay. These are available through the Shopify Privacy Portal.

Complaints

If you have a concern about how your personal information has been handled, please contact us using the details below. We will consider the concern and respond within a reasonable period.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant privacy authority.

Information about Australian privacy rights is available from the Office of the Australian Information Commissioner.

Changes to this policy

This Privacy Policy may be updated when our website, service providers, business practices or legal obligations change.

The current version will be published on this page with the date of the most recent update.

Contact

For questions, privacy requests or complaints, please contact:

Jessica Jubb Jewellery
Perth, Western Australia
mail@jessicajubb.com